SHIPPING
Processing Time: Because products are hand-crafted and made to order, orders are generally processed UP TO 15 Business Days (Monday-Friday & non-Federal Holidays) from the time the order is placed, and may take longer during times of high demand, inclement weather and supply chain restraints.
Tracking: Once your order has been shipped, you will receive an email with your tracking information. You will not receive an update or be able to track your package until it is shipped. This email will be sent to the email address that you provide at time of ordering and will provide your tracking number. Please allow up to 3 days for USPS records to reflect updated shipping information for the provided tracking number. You will not receive an update prior to shipping unless there is a change in processing of your order.
Shipping Time: Please allow an additional 3-5 business days (not including federal holidays & weekends) for your carrier to deliver your items to you. Once your package has been shipped, please allow a full business day (not including federal holidays & weekends) for your carrier to update your tracking information in their system. *** Before completing your checkout, please ensure that you have provided the correct shipping address.
Expedited Processing: Expedited Processing is available upon request with packages to be shipped between Wednesday, with a fee of $14. Email request to info@CurlDefinition.com, providing "Expedited Shipping for order#" in the subject bar. An invoice will be sent via email. Please provide payment and reply with the order# generated when paying the invoice for expedited shipping as well as the matching order# of the products to be expedited.
International Shipping: Unfortunately, due to the impact of COVID 19, International Shipping is not available at this time. International Shipping is available to Canada and the UK. Shipping schedules vary depending up destination.
View the International Shipping Policies for further information
***PLEASE NOTE
*Before completing your checkout, please ensure that you have provided the correct shipping address.
*Curl Definition is not held responsible for unclaimed packages or packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. Customer is held responsible for the return shipping cost and redelivery cost.
*It is the customer's responsibility to make sure the delivery address is open for business and available to receive orders. If your business is closed or has special operating hours, communicate your status to the carrier.
*To correct your shipping address, email your request to info@CurlDefinition.com. Include in the subject line, “Shipping Address Update, Order#:”. Insert your order number after “Order#:”
*A shipping label will be created prior to shipping your package. Once your shipping label is created, we are not be responsible for an incorrect address provided by the customer.
*Shipping fees are nonrefundable for undeliverable shipments or refused shipments.
*No refunds will be provided if any parts of the address are incorrect or for unclaimed packages that were shipped according to the shipping information provided by the customer.
*The purchaser must cover the cost to reship, returned packages, undeliverable shipments or refused shipments.
*Curl Definition is not responsible for packages lost or stolen after the Carrier has confirmed possession of the package.
*There is a 15% restock fee for items returned, on a case by case basis.
*Please address all inquiries to info@CurlDefinition.com.
RETURNS
Orders can not be modified once checkout is complete, to include exchanges, addition of promo code and gift certificates.
We do not accept returns, exchanges or provide refunds unless a wrong item was shipped to you. You may contact us at info@CurlDefinition.com to let us know of an issue. Each concern will be assessed on an individual basis and you will be contacted via email with instruction on how and where to return any merchandise, if applicable.
Damaged, mis-shipped or defective products must be communicated to info@curldefinition.com with in 15 days of delivery. Please provide your order# and photo images of the damaged, mis-shipped or defective product.
*Curl Definition is not held responsible for unclaimed packages or packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. Customer is held responsible for the return shipping cost and redelivery cost.
*To correct your shipping address, email your request to info@CurlDefinition.com. Include in the subject line, “Shipping Address Update, Order#:”. Insert your order number after “Order#:”
*A shipping label will be created prior to shipping your package. Once your shipping label is created, we are not be responsible for an incorrect address provided by the customer.
*Shipping fees are nonrefundable for undeliverable shipments or refused shipments.
*No refunds will be provided if any parts of the address are incorrect or for unclaimed packages that were shipped according to the shipping information provided by the customer.
*The purchaser must cover the cost to reship, returned packages, undeliverable shipments or refused shipments.
*Curl Definition is not responsible for packages lost or stolen after the Carrier has confirmed possession of the package.
*There is a 15% restock/handling fee for items returned and at the purchaser's expense, on a case by case basis.
*Please address all further inquiries to info@CurlDefinition.com.
Please be aware that unauthorized parties may sell counterfeit Curl Definition products on sales platforms outside of www.CurlDefinition.com, to include Amazon® and eBay®. Please purchase with caution and verify with Curl Definition, at info@curldefinition.com, whether a sales outlet is authorized to sell Curl Definition products. By doing so you assist us in resolving this problem. Curl Definition will not honor refunds or exchanges sold outside of www.CurlDefinition.